Cruise Cancellation
- Lan Ha Bay Cruise Operation is managed and regulated by Lan Ha Bay Management Board. They decide the cruise operation allowance every day for both overnight and day cruise.
- In the event of bad weather conditions, LAN HA BAY MANAGEMENT BOARD RESERVES THE RIGHT TO MAKE FINAL DECISION OF CRUISE CANCELLATION.
- THE FINAL DECISION OF CRUISE CANCELLATION IS MADE TILL 3:00 PM on the day of bad weather. The local authority also reserves the right to cancel trips at any time for the highest safety level of passengers
- Reasons for cruise cancellation are usually known as: tropical storms (in summer), foggy weather, tropical monsoon, cyclone, strong wind… (in winter).
- In the event of cruise cancellation, Cat Ba Ocean Cruises will inform guests/ travel agents as soon as possible about the cancellation risk, possible situation and alternative options to help you plan your trip.
Possible Scenarios and Refund Policy
Cruise Cancellation is informed before you start from Hanoi
Information will be given via phone, and email to guests/ travel agents at soonest. A full refund will be made with the suggestion of possible alternative options.
Cruise Cancellation on the Date of Departure
Cruise cancellation is informed when clients arrive at harbor, Cat Ba Ocean Cruises arranges lunch on boat or restaurant at harbor and transfer back Hanoi based on the actual condition of the weather. The cost of service is minimized to support customers (Transfer back to Hanoi is arranged according to the condition of weather but expected to arrive to Hanoi late on the same day).
If permitted, we can try to arrange a day trip on the bay. We will arrange lunch and day trips. Cost is also calculated to minimize supporting customers.
Charge of Service (USD/Person)
- Lunch: 15usd/ pax
- Transportation Hanoi – CÁT BÀ – Hanoi: 12 USD – 17 USD / PAX/ WAY (BY Bus or Limousine )
- Day trip (NOT including transportation Hanoi-Habor-Hanoi; Entrance fee; lunch; boat + itinerary): 50 USD/ PAX
Cruise Cancellation when Passengers are doing trip on 2nd Day (Applied for 3d/2n Cruise)
Charge of Service (USD/Person)
- The price for 2D1N
Notes for Passengers
- Passengers using service with travel agents, please contact your travel agents for arrangement of alternative service, transportation and refund.
- In case of bad weather, the local authority might order the cruising boat to get back harbor earlier than stated in itinerary; no refund will be given in this case.
- The weather becomes more unpredictable without any clear sign on weather forecast board of Vietnam or worldwide. The final information can be given at the very last minute with many changes.
- Cat Ba Ocean Cruises always comply with the local authority’s decision to provide the highest safety level of passengers
- In the event of bad weather, the programs are subject to change without prior notice.
- In the case of cruise cancellation, transportation back to Hanoi can only be arranged late afternoon, the expected time of arriving in Hanoi is around 10:00 pm.
The above price is applied in case of cruise cancellation and might be changed with communication to passengers.
